Frequently Asked Questions

Everything you need to know about your beauty journey with urapra.

Are urapra products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All urapra products are 100% cruelty-free and we offer a wide range of vegan-certified skincare and cosmetics.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return lightly used products within 30 days of delivery for a full refund or exchange.

Can I track my order?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I know which product is right for my skin type?

Each product page features a detailed 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty experts for personalized recommendations.